FAQ

Shipping Information and Return Policy

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Do you have different sizes and multiple colors?

All styles are available in different sizes and multiple colors. If there is a bag you like but would prefer it in a larger or smaller size than what is featured on our online store, please ask us!

We can also make almost any of our bags in your preferred color. Please allow 4–6 weeks.

See color chart

Do you have a catalog?
Can I find your products in stores?
Our guarantee?
Is buying online with MOYNA safe?
What is your shipping policy and stock availability?

We ship anywhere in the world. Shipping cost varies according to size and weight of the package. If the item is in stock, we usually ship in 24–48 hours after your order is placed, and then it takes UPS (standard shipping method) between 3-5 business days to deliver the order. If the item is not in stock, please allow delivery up to 4–6 weeks for delivery. In case of rush order, please allow 2 to 3 weeks for delivery.

How can I return or exchange merchandise?
How can I check on the status of an order?
What are my payment options?
What is your privacy policy?

Disclaimer

While MOYNA New York® endeavors to provide the most accurate, up-to-date materials available, the information, materials, products, and services available on this site may include inaccuracies, typographical errors, or outdated information. Moreover, MOYNA New York® may make modifications or changes to the site or the information, materials, products, and services described in this site at any time, for any reason. MOYNA New York® is not responsible for and need not honor typographical or pricing errors on the site; MOYNA New York® reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which MOYNA New York® believes the customer has violated applicable law, and orders that MOYNA New York® believes are harmful to MOYNA New York® or its affiliates. MOYNA New York® also reserves the right to limit the number of items purchased or orders placed through this site.